Refund policy

Refund Policy for Raikou

At Raikou, we are dedicated to ensuring your complete satisfaction with our products. Our refund policy is designed to be straightforward and customer-friendly, reflecting our commitment to quality and service.

General Refund Eligibility:
  • Returns are accepted within 30 days of the purchase date.
  • There is no restocking fee.
  • We do not have any items that are considered final sale.
  • Return shipping is free when an item is defective or damaged in transit. For returns due to change of mind, return shipping is at the customer's expense and the refund excludes original shipping costs.
Defective Items:

If you receive a defective item (defined as damage existing from the beginning or occurring during shipment), please email us at info@raikou.store within 7 days of its arrival for a refund or exchange.

The item must be unused for the return or exchange to be accepted.

Shipping Address for Returns:
Raikou
Aichi, Japan
Nagoya, 3-49 Gokuraku Meito-ku, Tomei Mansion #102
Postal Code: 465-0053

Other Returns:

For returns due to reasons attributable to the customer (e.g., change of mind), the product must be unopened, unused, and returned at the customer's expense.

Such returns must be communicated to us via email at info@raikou.store within 7 days of the item's arrival.

The purchase amount will be refunded, minus shipping fees in cases where the return reason is attributable to the customer.

Refund Process:
  1. Contact Us: Email us at info@raikou.store to initiate a return or exchange.
  2. Return the Product: Send the item to our address in Japan.
  3. Inspection: We will inspect the returned item and notify you of the approval or rejection of your refund.
  4. Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds:

First, check your bank account again.

Then, contact your credit card company; it may take some time for your refund to be officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@raikou.store.

Contact Us:

For more information about our refund policy, or if you have any questions, please contact us as soon as possible.